TELUS Crop Management Support
For more comprehensive guidance on using TELUS Crop Management or to receive user support, we offer a range of resources designed to help you get the most out of the application. Whether you're a first-time user or someone looking to explore advanced features, we’ve got you covered with clear, easy-to-follow instructions.
In-App Help & Self-Service
Look for the Help and Messenger icons throughout the application:
AI Support Assistant: Click the Messenger icon inside TELUS Crop Management to ask questions and receive instant, automated answers to resolve issues on the spot.
Help Centre Support: Click the ? (Help) icon anywhere in the system to go directly to our Help Centre, where you can access step-by-step guides, feature tutorials, video walk-throughs, and FAQs.
Direct Support Channels
💡Please have your Customer Number ready when contacting us so we can pull up your account details quickly.
Live Chat: Click the Chat icon inside TELUS Crop Management. If our AI assistant can’t answer your question or suggests contacting us, simply reply in the chat to ask for a human agent, no need to switch to phone or email unless you prefer to. While replies may not always be instantaneous, a team member will get back to you as soon as possible.
Phone Support: 020 4640 6977
Hours: Monday – Friday, 9:00 AM – 5:00 PM
(Closed Wednesdays from 9:00 AM – 10:00 AM for staff training)
Email Software Support: Send your query and customer number to growersolutions.support@telusagcg.com We check our inbox regularly throughout the business day and will respond as quickly as possible.
Email Hardware Support: pcsupport@telusagcg.com
Training Services
Our dedicated training team offers tailored online and in-person sessions for users of all experience levels and business sizes. To discuss your options or book a session, reach out directly:
Phone: 020 4640 6977
Product Updates
We regularly release updates containing new features, enhancements, and performance improvements. You will automatically receive the latest updates without needing to take any action, and we’ll notify you inside the application whenever a major update rolls out.