The Mobile App Only role lets you give field operatives access to the TELUS Crop Management mobile app without granting them any access to the web application. It is ideal for tractor drivers, seasonal workers, and other field staff who only need to view and complete assigned jobs from their phone or tablet.
💡💡The Mobile App Only role was introduced in June 2026. If you cannot see this role in your account, your account's mobile user limit may be set to zero see How Mobile App Only users are licensed below.
What a Mobile App Only user can do
A user with the Mobile App Only role can:
Log in to the TELUS Crop Management mobile app and view jobs assigned to them
View and complete work orders — see what has been assigned and record what was done in the field
Update work records — log actual quantities, products used, and mark jobs as complete
View field inspections — if your account has the mobile inspections feature enabled
What a Mobile App Only user cannot do
A Mobile App Only user cannot access the TELUS Crop Management web application. If they try to log in on a web browser, they will see the following message:
"This account is restricted to mobile access only. Please use the TELUS Crop Management mobile app to log in."
They also cannot:
Access any part of the web platform — fields, jobs, inventory, reports, settings, or any other area
Have Full Access, Edit Cropping, or Pricing permissions — these are not applicable to this role and will appear greyed out in Manage Users
How Mobile App Only users are licensed
Mobile App Only users are licensed separately from your standard web users. Your account has two independent user limits:
Web users — covers Admin, Account Admin, Standard, and Read-Only users
Mobile App Only users — a separate limit for this role
Adding a Mobile App Only user does not use up one of your web user slots.
Once your mobile user limit has been set, you can see your current web and mobile user counts in Avatar dropdown menu (top right) > Preferences > Subscription.
❗All accounts start with a mobile user limit of zero. This means the Mobile App Only role will not appear in the role dropdown until your account's mobile user limit has been increased. To add mobile user slots to your account, contact the TELUS Crop Management team on 01594 545000 or email farmplansales@telusagcg.com.
How to add a Mobile App Only user
Go to the avatar dropdown menu (top right) and select Manage Users.
Click + New User and enter the new user's details.
In the Role dropdown, select Mobile App Only
Review the business access list, all businesses in your account will be ticked automatically. Untick any businesses you do not want this user to access.
Click Save.
💡The Full Access, Edit Cropping, and Pricing columns will be greyed out when Mobile App Only is selected, this is expected. Business access is the only permission you can adjust for this role.
💡If the Mobile App Only option does not appear in the Role dropdown, either your account's mobile user limit is set to zero, or all available mobile user slots are already in use. Contact the TELUS Crop Management team on 01594 545000 to set or increase your mobile user limit.
Changing a user's role
You can change a Mobile App Only user to a different role at any time from Manage Users.
Changing to Admin — the user will automatically gain full permissions.
Changing to Standard — the Full Access, Edit Cropping, and Pricing permissions will remain unchecked. You will need to manually enable the permissions you want the user to have.
How this role compares to other roles
Role | Web app access | Mobile app access |
Account Admin | ✅ Yes | ✅ Yes |
Admin | ✅ Yes | ✅ Yes |
Standard | ✅ Yes | ✅ Yes |
Read-Only | ✅ Yes | ✅ Yes |
Mobile App Only | ❌ No | ✅ Yes |
For a full description of all other roles and their permissions, see Managing Users.
Personnel records vs. user accounts
If you want to record details about a field operative for use in job logs and reports — such as their qualifications, sprayer certificate, or BASIS/FACTS number — you can also add them as a Personnel record in Setup > Personnel. This is separate from creating them as a system user. A Personnel record does not give someone login access to TELUS Crop Management.
See Personnel for more information.